Returns and Refunds Policy

Spantec Systems Pty Ltd (ACN 053 584 384)

RETURNS AND REFUNDS POLICY

This document should be read in conjunction with:

• Spantec Terms and Conditions of Quotation and Sale
• Spantec Terms of Payment
• Spantec Delivery Policy
• Spantec Privacy Policy

Designed Projects- Floor, Deck and Roof Systems

All floor and deck frames and their associated system components are custom made and assembled to suit each order/design specifically and are therefore not regular stock lines.

Spantec requires a deposit/ purchase order to be paid/received prior to Design/Working Drawings and engineering being completed. If due to unavoidable circumstances your project does not proceed after the completion of working drawings Spantec will negotiate a refund with you. Spantec’s Design time as well as any external party costs are non-refundable.

Please check all order details carefully prior to placing your order with Spantec as we cannot accept returns or provide refunds for any part of the floor frame system, once it has been manufactured.

Orders for Materials Only (no design drawings)

Unless otherwise stated within this Policy, Spantec will accept the return of regular stock lines for a refund or credit under the following conditions:

Important Note: Some products including custom made products, products cut to size, Non-Standard powder coated product and clearance items are exceptions and refunds/credits will not be given.

• Proof of purchase must be supplied.
• Goods are returned in their original condition within 30 days from the date of purchase, delivery, or pick-up.
• If parts are found, upon inspection unacceptable for re-sale (not in Original condition) by Spantec a credit will not be offered. You may choose to have the materials returned to you, additional delivery fees will apply.
• Original condition is defined as the condition in which the goods were sold. Where applicable, any packaging must be clean, undamaged, unopened and in a saleable condition.
• A restocking fee (25% of total order or $100 whichever is higher) will be deducted from all refunds/credits for returned goods.
• Where pick up from site is required, a pick-up fee will also be deducted from the refund/credit.

All Orders

We will replace and redeliver any part or parts of the order found to be faulty, damaged or incorrect.

Any claim for fault or discrepancy needs to be reported to Spantec in writing within 48 hours after delivery of the goods.

Please include digital photos or other clear evidence to help Spantec investigate, verify and rectify if necessary.