Terms & Conditions

Website and Social Media Terms of Use &
Webshop Conditions of Purchase

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, and our Privacy Policy in relation to this website. This website is owned and operated by Spantec Systems Pty Ltd (ABN: 56 053 584 384) of 17 Drapers Road, Braemar (Mittagong) NSW 2575. Your access to and use of the information, materials and services provided on this website is conditional upon your acceptance and compliance with the terms and conditions, notices and disclaimers contained on this website (“Terms”). Your use of this site will mean you accept these Terms. If you do not agree to these Terms, please do not use this website. We may revise these Terms at any time by updating this posting. Your use of this website means any such changes signifies your acceptance of the changed Terms. Please check these Terms periodically for changes.

Information disclaimer

The content of the pages of this website is for your general information and use only. All material on the website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Information contained on this website does not constitute legal or other advice, and should not be taken as such. Such information is provided only as assistance. We do not accept any liability for any decisions made on the basis of information contained on this website or in technical specifications documents. You should obtain professional and/or technical advice suited to your specific circumstances before you make decisions.

The design of the structures shown on this website will require the services of a suitably skilled professional consultant with the appropriate expertise and knowledge. Spantec have prepared the technical information contained within this website (such as span tables) to provide guidance to these consultants in the design and specification of the type of structures shown. Spantec accepts no responsibility or liability for misinterpretation and accuracy of the information provided or omissions. Designer or users must satisfy themselves as to the suitability of the design information for their applications.

To the best of our abilities we will provide factual information about the products and services we offer. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We will do our best to keep our website up to date, but like any written material, the information provided on this site may become outdated over time.

Intellectual property rights

This website contains material which is owned by or licensed to us. You agree that all the materials displayed on or available through this website, including without limitation any and all names, logos, data, information, and graphics are protected by copyright and other intellectual property laws and are available for your personal use only. You must not publish, broadcast, distribute, sell or transfer any such materials including but not limited to technical specification sheets. To do so would be a breach of Copyright laws. Downloading of any information, content or images from this website does not transfer any right or ownership of such information, content or images to you.

Links to other websites

Links to other websites are provided for your convenience. We do not control these other websites and we cannot be responsible for the content or accuracy of the information or other material on these websites, or for broken links. Please advise us of possible errors and we will endeavour to rectify them or remove the links. We will not be liable for any damages or injury arising from your access to such sites or content. If you choose to leave our website via links we are not responsible for the privacy practices of those sites. Before disclosing your personal information or using other websites, we recommend that you examine the privacy policies as well as the terms and conditions of those websites, as they may differ from this website.

Limitations on use of site

You agree that you will not use any device, so ware or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein. Except that consent is given for standard search engine technology employed by Internet search web sites to direct Internet users to this site.

Privacy and data security

The Website will collect personal information about you. We regard your privacy as important. For more detailed information on how we collect and process your personal information, please review our Privacy Policy. This site may provide you with the ability to use usernames and passwords to gain access to restricted portions of this site. The use of such access codes by third parties, even with your permission, is prohibited.

Limitation of liability and disclaimer

Spantec makes no representations or warranties as to the timeliness, availability, accuracy or completeness of any information contained on this site. Spantec will not be liable for your use of or reliance on content contained on this site under any circumstances, including negligence. In no event shall Spantec’s total liability to you for all damages, losses and causes of action arising from or related to this website (whether in contract, tort, including negligence and breach of statutory duty or otherwise) exceed the amount paid by you, if any, for accessing this web site.

Applicable laws

Although this website is accessible worldwide, content is intended only for residents of Australia. These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. If any provision of this agreement is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Use and such invalidity or unenforceability will not affect the remainder of the Terms of Use which will continue in full force and effect.

Payment Methods & Conditions of Purchase

All quotes are valid for 30 days from date of issue.

Account Customers

Payment for all goods and services is due strictly 30 days after the end of month of invoice. A Purchase Order must be supplied to proceed to production on all quotes.

Spantec Systems reserves the right to withhold further deliveries or refuse further supply of goods, should these terms not be adhered to by the customer. Furthermore, accounts will be reviewed on a regular basis to ensure they are actively trading and payments being received in accordance with our terms – Spantec Systems reserves the right to close accounts or withdraw credit if these conditions are not met.

Non- Account Customers
Designed Projects

For all Non-Account customers, a deposit of 50% of the quoted price is required prior to proceeding to design. The balance, along with the signed confirmation sheet must be received prior to production of goods.

For all quotes under $5000.00 full payment is required prior to proceeding to Design- 50% deposit will not be accepted.

Quotes for Materials only (no design drawings)

Full payment must be received prior to production on all orders for materials only, deposits will not be accepted.
If a split payment is required the quotation will not be manufactured until full payment has been received.

Retention of Title

All goods supplied by Spantec Systems and any proceeds arising therefrom shall remain the sole and absolute property of Spantec Systems as legal and equitable owner until the full price for all goods and services supplied is received by Spantec Systems.

Direct Deposit Payments

For direct deposit payments our bank details are as follows:

Spantec Systems Pty Ltd

Westpac Account No: 864277

BSB: 032099

Please email the receipt of the deposit for our records, after it has been processed.

Credit Card Payments

Spantec Systems has Visa, Mastercard and EFTPOS merchant facilities available.

PLEASE NOTE for Account customers only – a merchant fee of 1% will apply for all payments by Visa or Mastercard credit/debit cards.

Payment by Cheque will not be accepted.

Changes to these terms

We reserve the right to amend, modify, add, delete and make corrections to the website and these Terms of Use at any time without notice.


Designed Projects- Floor, Deck and Roof Systems

All floor and deck frames and their associated system components are custom made and assembled to suit each order/design specifically and are therefore not regular stock lines.

Spantec requires a deposit/ purchase order to be paid/received prior to Design/Working Drawings and engineering being completed. If due to unavoidable circumstances your project does not proceed after the completion of working drawings Spantec will negotiate a refund with you. Spantec’s Design time as well as any external party costs are non-refundable.

Please check all order details carefully prior to placing your order with Spantec as we cannot accept returns or provide refunds for any part of the floor frame system, once it has been manufactured.

We will replace and redeliver any part or parts of the order found to be faulty, damaged or incorrect.

Any claim for fault or discrepancy needs to be reported to Spantec in writing within 7 days after delivery of the goods.

Please include digital photos or other clear evidence to help Spantec investigate, verify and rectify if necessary.


Stick Orders- Orders for Materials Only (no design drawings)

Unless otherwise stated within this Policy, Spantec will accept the return of regular stock lines for a refund or credit under the following conditions:

Important Note: Some products including custom made products, products cut to size, Non-Standard powder coated product and clearance items are exceptions and refunds/credits will not be given.

• Proof of purchase must be supplied.
• Goods are returned in their original condition within 30 days from the date of purchase, delivery or pick-up.
• If parts are found, upon inspection unacceptable for re-sale (not in Original condition) by Spantec a credit will not be offered. You may choose to have the materials returned to you, additional delivery fees will apply.
• Original condition is defined as the condition in which the goods were sold. Where applicable, any packaging must be clean, undamaged, unopened and in a saleable condition.
• A restocking fee (25% of total order or $100 which ever is higher) will be deducted from all refunds/credits for returned goods.
• Where pick up from site is required, a pick-up fee will also be deducted from the refund/credit.

We will replace and redeliver any part or parts of the order found to be faulty, damaged or incorrect.

Any claim for fault or discrepancy needs to be reported to Spantec in writing within 7 days after delivery of the goods.

Please include digital photos or other clear evidence to help Spantec investigate, verify and rectify if necessary.



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